Shipping Policy

Thank you for choosing Maison Rose Calgary.

We pay the utmost attention to the preparation, quality control, and delivery of every order. Below you will find all information related to our shipping process and delivery timelines.

1. Order Processing

Each order is carefully prepared before shipment to ensure the quality and accuracy of every item.

Orders placed Monday through Friday are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email including your tracking number and carrier information.

We recommend checking your inbox regularly to stay updated on your delivery status.

2. Delivery Times

Our deliveries are handled by trusted international logistics partners. Estimated delivery times are as follows:

Canada and United States: 5 to 10 business days
International destinations: 7 to 14 business days

These delivery times are estimates only and may vary during peak periods, customs processing, or due to local transportation conditions.

Every Maison Rose Calgary creation deserves special attention — a short wait for exceptional quality.

3. Shipping Fees

Shipping is free on all orders, regardless of the order amount or destination.

Maison Rose Calgary is committed to providing a transparent shopping experience with no hidden fees or unexpected charges at checkout.

4. Order Tracking

As soon as your order leaves our logistics centre, you will receive an email containing your tracking number along with a direct link to track your package.

Tracking information generally becomes active within 2 to 3 business days after shipment.

In case of delays or tracking issues, you may contact our customer support team at contact@maisonrosecalgary.com. Our team will be happy to assist you promptly.

5. Shipping Origin and Logistics

All Maison Rose Calgary orders are shipped from our international logistics centres in order to ensure continuous product availability and responsible inventory management.

Depending on the customs regulations of the destination country, import duties or customs fees may apply. Any such charges are the responsibility of the customer and are not included in our prices.

6. Failed Deliveries

If a package cannot be delivered due to an incorrect address, refusal by the recipient, or prolonged absence, the package may be returned to the sender. In such cases:

A reshipment may be arranged, subject to additional shipping fees.
A refund, if applicable, will be processed once the returned package has been received and inspected.

To avoid delays, please carefully verify your shipping address before completing your order.

7. Customer Support

Our customer service team is available for any questions regarding shipping, tracking, or delivery times.

Please contact us at contact@maisonrosecalgary.com and include your order number.

Our team is committed to providing attentive and responsive support to ensure your Maison Rose Calgary experience remains smooth from checkout to delivery.