Terms and Conditions of Sale (T&Cs)
These Terms and Conditions of Sale (“Terms”) apply to all purchases and transactions made through the Maison Rose Calgary website, which can be contacted at: contact@maisonrosecalgary.com
1. Acceptance of the Terms
Scope
These Terms apply to all orders placed on the Maison Rose Calgary website.
Acceptance
By placing an order on our website, you acknowledge that you have read, understood, and accepted these Terms and Conditions without reservation.
2. Product Information
Product Descriptions
We pay particular attention to the presentation and description of our products in order to provide the most accurate information possible. However, slight variations may exist between the photographs displayed on the website and the product received.
Availability
All offers are valid while supplies last. In the exceptional event that a product becomes unavailable after your order has been confirmed, we will notify you promptly by email.
3. Orders and Payment
Order Confirmation
An order is considered confirmed once payment has been successfully processed.
Pricing
All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.
Secure Payment
Payments made through our store are fully secured using the payment methods available at checkout (credit cards, Apple Pay, Google Pay, etc.).
4. Order Preparation and Delivery
Order Processing
Orders are generally prepared within 1 to 3 business days.
Delivery Times
Estimated delivery times are between 3 and 7 business days depending on the destination and selected shipping carrier.
Shipping
Our products are shipped through our logistics partners to ensure reliable, fast, and trackable delivery.
Exceptional Delays
During peak periods or exceptional circumstances beyond our control, delivery times may be slightly extended. We always do our best to ensure delivery as quickly as possible.
Order Tracking
Each order includes secure shipment tracking. A tracking number will be provided once the order has been shipped, when available.
5. Returns and Right of Withdrawal
Return Policy
Full conditions regarding returns and cancellation rights are available in our dedicated Return Policy.
Order Cancellation
Any cancellation request must be submitted shortly after placing the order. Once the order has been prepared or shipped, cancellation can no longer be guaranteed.
6. Liability
Shipping Address
Customers are responsible for the accuracy of the shipping information provided during checkout. In the event of an incorrect address, a reshipment may be offered.
Confirmed Delivery
An order is considered delivered once the shipping carrier confirms delivery to the address provided at the time of purchase.
7. Intellectual Property
All content available on the Maison Rose Calgary website, including text, visuals, logos, graphics, and design elements, is protected and may not be used without prior authorization.
8. Customer Service and Complaints
For any questions or complaints, our customer service team can be reached at:
We are committed to responding as quickly as possible during business days.
9. Governing Law
These Terms and Conditions of Sale are governed by the laws applicable in Canada.
In the event of a dispute, an amicable resolution will be sought before any legal proceedings are initiated.