Privacy Policy
Maison Rose Calgary operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Maison Rose Calgary is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details, and payment confirmations.
- Account information including your username, password, preferences and settings.
- Transaction information including items viewed, added to cart, purchased, returned, or exchanged.
- Communications with us including information you provide through customer support inquiries.
- Device information including browser information, IP address, and device identifiers.
- Usage information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise use the Services;
- Automatically through cookies and similar technologies when you use the Services;
- From service providers that help us operate our store and Services;
- From partners or third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide and Improve the Services
We use your information to:
- Process orders and payments;
- Arrange shipping and returns;
- Manage your account;
- Provide customer support;
- Personalize your shopping experience;
- Improve our website, products, and Services.
Marketing and Advertising
We may send promotional communications and show advertisements related to our products and Services.
You may opt out of marketing emails at any time using the unsubscribe link included in our emails.
Security and Fraud Prevention
We use personal information to maintain the security of the Services, prevent fraud, and protect our customers and business.
Legal Compliance
We may use your information to comply with applicable laws and regulations or respond to lawful requests.
How We Disclose Personal Information
We may disclose personal information in the following situations:
- With Shopify and trusted service providers who help operate our store, including payment processors, shipping providers, and analytics providers;
- With marketing and advertising partners;
- When required by law or legal process;
- In connection with a business transaction such as a merger or acquisition;
- With your consent or at your direction.
Relationship with Shopify
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our Services.
Shopify may process personal information to provide and improve its services. To learn more about how Shopify handles personal information, please visit:
Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
Security and Retention of Information
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- The right to access your information;
- The right to correct inaccurate information;
- The right to request deletion of your information;
- The right to receive a copy of your information;
- The right to opt out of marketing communications.
To exercise any applicable rights, please contact us through the communication methods available on our website.
Complaints
If you have concerns about how your personal information is processed, you may contact us or lodge a complaint with your local data protection authority where applicable.
International Transfers
Your personal information may be processed in countries other than your country of residence. Where required, appropriate safeguards will be used to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.
Contact
If you have questions about this Privacy Policy or your personal information, you may contact us through the contact options available on our website.